Terms and Conditions

• All appointments must be booked in advance. Same-day bookings are not accepted.

• Your appointment is reserved specifically for you, so please ensure you are able to attend before booking.

• I reserve the right to decline or cancel a booking where I feel that the treatment requested is not suitable for you, or where my massage techniques and modalities are unlikely to meet your expectations.

• If I cancel your appointment for this reason, you will receive a full refund of any payment already made.

All treatments at The Massage Garden Chichester are strictly professional and therapeutic.

• Inappropriate, sexual, suggestive, abusive, threatening or otherwise disrespectful behaviour will not be tolerated.

• If inappropriate behaviour occurs at any point during your appointment, the treatment will be terminated immediately and you will be asked to leave.

• No refund will be provided where a treatment is terminated due to inappropriate behaviour.

• Any future bookings may also be refused.

For the wellbeing of both clients and therapist, please do not attend your appointment if you are unwell or experiencing symptoms of an infectious illness.

If you develop a cold, flu, COVID-19 or another contagious illness, please let me know at least 24 hours before your appointment so that we can arrange a new appointment.

• If you arrive for your appointment displaying symptoms of a cold, flu or other contagious illness, I reserve the right to refuse treatment and your appointment will need to be rescheduled.

• Where at least 24 hours' notice has been provided due to illness, your appointment can be rearranged without penalty.

As massage involves close physical contact, clients are expected to attend appointments with good personal hygiene.

Please arrive clean and suitably prepared for your treatment. If a client arrives with hygiene concerns that make it inappropriate or unpleasant to safely provide the treatment, I reserve the right to decline or terminate the appointment.

I am currently unable to offer massage treatments to pregnant clients.

Please disclose your pregnancy when making a booking. If you become pregnant after booking your appointment, please let me know as soon as possible so that we can reschedule or cancel your appointment.

• If you need to cancel or reschedule your appointment for any reason other than illness, at least 24 hours' notice is required.

• Cancellations or rescheduling requests made at least 24 hours before your appointment will receive a full refund or, if preferred, the option to reschedule.

• Cancellations or rescheduling requests made less than 24 hours before your appointment are non-refundable.

• Failure to attend your appointment without notice will be treated as a no-show and is non-refundable.

• If you need to cancel due to illness and provide at least 24 hours' notice, your appointment can be rescheduled without penalty.

• If you arrive at your appointment with a cold, flu or other contagious illness, treatment will not go ahead and your appointment will need to be rescheduled.

• Repeated late cancellations or no-shows may result in future bookings being declined.

• Please arrive on time for your appointment.

• If you arrive late, your treatment may need to be shortened so that the following appointment can begin on time.

• The full treatment fee will still apply where an appointment is shortened due to your late arrival.

• If you are significantly late, I reserve the right to treat the appointment as a cancellation/no-show.

The Massage Garden is a private treatment space and is intended solely for the client receiving treatment.

* Children cannot accompany clients to appointments.

* Please make appropriate childcare arrangements before attending your appointment.

* If you require someone to accompany you for accessibility or another specific reason, please contact me in advance so this can be discussed.

• You are responsible for providing accurate and complete information about your health, medical conditions, medications, injuries and any other relevant circumstances that may affect your treatment.

• Please inform me before your appointment if you have any new or changed health conditions, injuries, symptoms, medical diagnoses or medications.

• Massage may not be appropriate for everyone or for every condition. I reserve the right to modify, postpone or decline treatment where I believe massage may be unsuitable or where further medical advice is required.

• Massage therapy is not a substitute for medical diagnosis or treatment. Where appropriate, you may be advised to seek advice from your GP or another qualified healthcare professional before treatment.

• Treatments are intended to provide relaxation and/or therapeutic relief from everyday muscular tension and are not intended to diagnose, treat or cure medical conditions.

• Please communicate any preferences, discomfort or concerns during your treatment so that pressure and techniques can be adjusted appropriately.

• Individual responses to massage vary and specific results cannot be guaranteed.

• If you have specific expectations or are seeking a particular type of massage or therapeutic outcome, please discuss this before booking so that I can confirm whether my services are suitable for your needs.

• Payment in full is required at the time of booking via Stripe through the website.

• Your appointment is only confirmed once payment has been successfully received.

• Stripe securely processes your payment information. The Massage Garden does not have access to your full card details.

• Your payment is subject to the cancellation and refund terms set out in these Terms & Conditions.

• Where a refund is due, it will be returned to the original payment method used at the time of booking.

I reserve the right to refuse or terminate a treatment where:

• the treatment is considered unsuitable or unsafe;

• the client is unwell or presents with symptoms of an infectious illness;

• the client is pregnant;

• the information provided by the client is incomplete or inaccurate;

• the client is under the influence of alcohol or recreational drugs;

• the client has inadequate personal hygiene;

• the client behaves inappropriately, aggressively, abusively or disrespectfully;

• the client breaches these Terms & Conditions; or

• circumstances arise that mean the treatment can no longer be provided safely or professionally.

Where a treatment is terminated due to inappropriate behaviour or a breach of these Terms & Conditions, no refund will be provided.

Personal information provided during the booking process or consultation will be treated confidentially and handled in accordance with applicable UK data protection and privacy requirements.

By making a booking with The Massage Garden Chichester, you confirm that you have read, understood and agreed to these Terms & Conditions.